FAQ's & Contact Us - Impeccable Culinary Objects (ICO)

Frequently Asked Questions and Contact Us

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Q: My expected delivery date has passed, and I have not received my product yet. Where is it?

A: Most products we sell are dispatched using DPD next working day service. This is the same service that Amazon.co.uk uses to send product to their customers - we like to use the best! The only exception are our replacement parts, which are sent with Royal Mail second class.

When your order was dispatched, our warehouse system emailed you your order's tracking link. Sometimes your email provider will send this message to your spam folder. Please check your spam folder if you believe you have not received your order's tracking number.

DPD's tracking service allows you to change your delivery date or input your mobile number to receive updates on your package's delivery while on the go.

If you are unable to find your packages tracking link, or are having trouble with your package's receipt, please contact us. We respond to most emails with 24 hours.

Q: How quickly do you dispatch orders?

A: All our orders are dispatched one working day after the order has been placed. This means that if you placed your order on Monday, it won't ship until Tuesday. Likewise, if you place an order on Friday, it will not ship until Monday the following week.

Q: Do you provide wholesale seller services? Do you sell at retail?

A: Yes, we do. Please contact us for a quote. The MOQ is one pallet.

Q: Do you have a customer support phone number?

A: We do not have an inbound customer support line at this time, but we guarantee a response to all emails within twelve working hours. We will often call our customers back to solve a problem as quickly as possible, and we request when contacting us that you include your phone number for this reason. We do this to keep our prices as low as possible! 

If your question was not answered here, please contact us.