All orders placed with us are dispatched within 48 working hours of receipt of payment.
Most UK shipments are shipped with DPD (either homecall or next working day service, whichever you select at checkout) and include tracking information. A signature will be required for packages ordered with next working day service.
All orders for replacement parts are dispatched with Royal Mail second class, unless next working day service is requested at checkout. Orders dispatched with Royal Mail are not tracked.
Your order's tracking number will be emailed to you by our automated warehouse server within one hour of your product's pickup by the courier.
Boxes are amply sized and your items are well-protected. We guarantee that you will receive your item in pristine condition.
ICO guarantees every product we sell. If you are not completely satisfied with the product you receive, we will accept a return of the product and grant a full refund once the product arrives at our warehouse in sellable condition.
We expect the customer to pay for return shipping in all cases where the product is not at fault (ie. the wrong product or size was ordered).
If you have any questions about these policies, please contact us.